Returns and Exchanges
The Artholic
You may request a return or exchange under the conditions below. Your applicable statutory consumer rights in Kuwait remain unaffected.
1. Request period
For ordinary products, request a return or exchange within 14 days of delivery and retain your order number or invoice. Special categories remain subject to the applicable legal time limits and conditions.
2. Product condition
- Items must be in their original condition, unused, unwashed and not altered by you.
- Include original tags, accessories and available original packaging.
- Restrictions relating to damage caused by use do not remove rights concerning defects present on delivery or items that do not match the order.
3. Sale and customised items
A discount alone is not a reason to refuse an eligible return or exchange.
Items manufactured specifically to the customer’s approved measurements or specifications are not eligible for return or exchange due to a change of mind or a request for a different size, provided they match the agreed measurements and specifications. The made-to-measure status and the measurements and specifications must be confirmed in writing before order confirmation. This exception does not apply to manufacturing defects or failure to meet the approved measurements or specifications. Statutory rights remain unaffected.
Eveningwear, bridalwear and other legally specified categories may have special time limits and conditions. Applicable terms must be disclosed on the invoice or before purchase as required by law.
4. How to request a return
- Contact WhatsApp: +965 50300035 or [email protected].
- Provide your order number, the item and whether you want a refund or exchange. Include a photograph if the item is defective or incorrect.
- Our team will coordinate the return arrangements and explain any applicable charges before the service is carried out.
- After receipt and inspection, we will notify you of the outcome. Exchanges depend on item and size availability.
5. Refunds
Once the returned item has been received, checked and approved, we begin the refund process for its value to the original payment method within 5–10 business days. The time before the credit appears may depend on the bank or payment provider.
Store credit is an alternative only if you expressly choose it. It is not imposed instead of an eligible monetary refund.
For cash-on-delivery orders, refunds are available in cash or by bank transfer, as agreed with you and coordinated with our team. Only information needed for the transfer will be requested through an official channel.
For instalment or deferred-payment orders, the approved return is passed to the relevant provider. Payment or instalment adjustments follow that provider’s procedures and confirmation.
6. Delivery and return charges
If The Artholic supplies an incorrect or defective item, we cover the shipping needed to resolve the error through return or exchange.
In other cases, you may be responsible for return or exchange transport charges only where permitted by applicable rules and after prior disclosure. No additional charge overrides consumer rights.
For returns due to a change of mind or a different size preference, original delivery charges are not refunded once delivery has been completed. This does not exclude any refund required by law or reduce your rights where the store is at fault or the product is defective.
7. Assistance and legal rights
Contact us promptly after discovering a defect or an incorrect item, with your order number and a photograph. Nothing in this policy excludes mandatory legal rights or guarantees.